What Real Clients Have To Say
I would like to take this opportunity to endorse the IT services of Crystal IT Solutions, who tendered for, and won the right to build and support the Goldlinq computer network.
GoldLinQ is responsible for the design, construction, operations and maintenance of the Gold Coast’s light rail system – the largest public/private infrastructure project the Gold Coast has seen. We are also responsible for maintaining up-to-date briefs with Government and other major stakeholders, and so, we have a critical reliance on our IT systems, in terms of functional reliability, uptime and data accessibility, from both inside the office and when on the road.
Crystal IT were responsible for building our entire IT network from day one, and continue to provide us with a fantastic level of ongoing support on a monthly basis. We know that we can call on them at any time and get the answer or solution we need, with a minimum of fuss, and for us, that is Gold!
A professional outfit who know their stuff and have the right attitude.
Jason Ward - Communications and Stakeholder Director
Skinner Hamilton Accountants & Business Advisors have been using Crystal IT as our only IT solutions provider for over 15 years.
Our IT systems are the backbone of our business, and to have any downtime or disruption to our networks is a highly costly process.
Working with Crystal IT has been an outstanding experience for our business. They have provided us with ongoing stable network management and support that has dramatically improved our general administration, staff onboarding and offboarding, and overall reliability of our system. Since partnering with Crystal IT, we have experienced minimal downtime and are confident that our systems are always protected, up and running smoothly due to their methodical and considered approach to the work that they do.
One thing that stands out about Crystal IT is their ability to explain technical concepts in a way that is easy to understand. They are always available to answer our questions and concerns, and they take the time to make sure we fully understand the solutions they recommend before proceeding.
No matter how big or small your business, Cyber security and data protection are significant threats in the modern business World.
We feel confident in the knowledge that Crystal IT has everything under control for us and keeps us abreast of the latest technologies to keep our systems and data secure. They are always on top of the latest trends and innovations that may impact our business and provide us with the best recommendations and solutions to meet our needs.
Overall, partnering with the team at Crystal IT has been one of the best decisions for our business, and we highly recommend them to anyone looking for reliable and expert IT support.
Skinner Hamilton Accountants
Jason Skinner - CEO
Harcourts Broadbeach Mermaid has been using the services of Crystal Integrated IT Solutions for many years. We have found their knowledge, service and care for us as a business to be outstanding.
When Covid hit and we needed to have staff work remotely, Crystal IT suggested we use SharePoint. This has been a gamechanger for us and by far the best IT solution we have implemented. Crystal IT explained the whole process very clearly and the implementation was very straightforward.
SharePoint allows everyone in the business to have access to the files they need wherever they are. It keeps everything in one place and makes the whole business more efficient.
Sharepoint is a much cheaper option than maintaining an onsite Server and the savings are significant. I would have no hesitation in recommending SharePoint and Crystal IT to anyone who is considering this type of solution.
Peter Lenaghan - Financial Controller
Crystal IT have been a great find for our company, they are prompt and extremely professional, both rare commodities in business. One of the best things is that they explain what they are doing, why and in as much detail as I am capable of absorbing, how, which is fabulous because it teaches and also ensures that we are happy with what has been done and aids in understanding the necessity to have done it. They discuss the options, the expected outcomes and proposed future growth required to maintain optimal outcomes.
ULTIQA Lifestyle and Resorts
Liz Molloy - Administration Manager
Crystal IT have been our IT support team for since 2000, and have grown with us from the time we were a small operation to the present, where we are Australia wide. Over that time, our IT needs have been ever changing and the Crystal team have been there to provide new solutions to cater to our growing demands and staff numbers. We have never had a major or minor system crash resulting in any downtime or lost data, and I attribute this to Crystal’s great maintenance of our systems. Most recently, they managed the whole project of migrating us to the cloud, and I have to say, that the entire experience was a painless one, which went off without a hitch. We now have a number of added features which we couldn’t achieve when we were based on-premises, and furthermore, our IT budget has seen a significant reduction in hardware expenditure and we will see the benefits for a long time to come. I have no hesitation in highly recommending their prompt and professional services.
Gotzinger Small Goods
Antony van der Drift - General Manager
Many thanks to Mark and Sarah at Crystal IT Solutions.
Our replacement PC and transfer of all programs/files was undertaken out of hours. All the programs and files are working correctly with much better and efficient use of memory and fully backed up to the cloud and portable drive.
In 10 years our business has never loss one day of functioning because of the quality of the systems installed and the maintenance provided by Crystal IT Solutions.
Mark also takes the time to explain everything he does and why which is a great attribute for the novice IT customer.
Spartan Hall Constructions
Russell Hall - Managing Director
Mark, Sarah and the team at Crystal IT are our go-to people for all our IT needs. Mark evaluated our existing system when it was due for an update, provided a logical, cost-effective solution, and our IT has never run better. Since being under the care of Crystal, we’ve had absolutely minimal downtime which is critical to our business. We know we can always get an honest appraisal of a situation from them and will always be told if we don’t really need something – totally refreshing! We can’t recommend them highly enough, and in fact do refer many of our valued clients to them as we feel they’re a true business partner. We had tried the services of a number of IT providers in the past, and Crystal is so far superior to any other that we’ve never looked back. Reliable, honest, efficient – they’re the best out there.
Skinner Hamilton Accountants
Jason Skinner - CEO
Crystal IT was recommended to us as we were having continual problems with our IT. We have used them ever since and they are amazing. They sorted out all of our problems and we rarely have any issues. If we do, they are straight onto it and they fix it. They understand our systems and they have a wealth of knowledge about IT. I wouldn’t use anyone else. They are great people to deal with.
Wendy Lenaghan - Director, Harcourts Broadbeach-Mermaid Waters
Mark Chaberman and his team at Crystal Integrated IT Solutions have been our IT specialists for the last 8 years. In that time, we could not speak more highly of the level and quality of service provided. Mark and his staff have always been readily available, many times generously solving our IT problems over the phone without needing to visit. It has been a most reassuring experience dealing with people who are quick to respond, professional in their approach and experts in their field of endeavour.
Ray White Real Estate
Paul Chard - Principal
We would like to recommend Mark and the team at Crystal IT to look after your IT needs. We have found them to be professional, reliable, knowledgeable, and extremely honest. In addition, they have the ability to quickly respond to any issues that may arise.
They have the unique ability to explain complex IT issues in terms that the average person can understand. When taking us on as new clients, they took the time to get to know our business and needs, before recommending solutions.
We are happy to take any calls for a personal referral.
Rightway Driving School
Howard Dennerstein - Managing Director
Crystal IT have helped us to create a seamless cloud-based communication channel for our franchise network. Spanning across Australia we now have cloud-based data storage solutions right through to integrated franchise CRM and email systems. When you call Crystal IT you will always get more than you expected.
Jim's Pest Control
Gordon Johnston - Regional Franchisor QLD, SA, NT, Northern NSW
We have had Crystal IT looking after the IT network and computer systems of the centre, for many years and have found their level of service, their responsiveness and their attention to detail, nothing short of exemplary. We have never had an issue which their staff could not resolve within a short space of time, and the staff are always very polite, professional and on-time. Its great to know that their support is just a phone call away. I have no hesitation in recommending Crystal IT to any company looking for a reliable IT outfit to look after their computing needs.
Marina Mirage Centre Management
Greg McGuire - Operating Manager
Hospital Television Rentals engaged Crystal IT to undertake the support and management of our Gold Coast, Head Office IT infrastructure nearly 12 months ago (December 2011) and we have been absolutely delighted with the service we have received from everyone at Crystal IT since then. Not only have they become a valued and reliable service provider to us but Mark and his team have become trusted and very much appreciated advisers to myself and our Company as we move forward with our national IT reforms and the introduction of new technologies. I would like to extend my personal thanks to Mark and all at Crystal IT for the service we have received and would not hesitate to recommend them to anyone considering an IT support company.
HILLS Health Solutions / Hospital Television Rentals
Jim Morley - National Manager, IT&T
As an SME, operating over several sites and relying heavily on computers and the information they generate for all aspects of our business, data security and reliable backup are fundamental. We initially signed up with Crystal IT many years ago, purely to provide us with an off-site backup. The costs are negligible, particularly in the light of the risks against which they insure. While we only signed up for an off-site backup service, we have been surprised how we have used the service. Not only has it ‘saved us ‘on one occasion by enabling us to be up and running pretty much straight away after a crash, but it has given us remote access to last night’s backup to access files we were not able to access any other way, immediate restoration of files accidentally deleted and also served as a ‘virtual server’, storing data during a longer-term outage. Mark, Sarah and their team provide a prompt and professional service, assisting us with other issues at times unrelated to the service we purchase. We sleep better at night knowing that Crystal IT are working away taking care of the day’s data, preserving and securing it for us.
Freshzest Pty Ltd
Robert Hayes - Director
Crystal installed and maintained our terminal and exchange servers. We rely on them for practical advice and quick response to any issues. All the Crystal staff that we deal with are extremely knowledgeable in their field and are great to deal with. As our business has grown Crystal have helped us to update our computer capabilities and provide a computer infrastructure that has kept up with the business in an affordable and practical way.
Scody Pty Ltd, Manufacturers of High Performance Clothing
Bernard Schreiber - Managing Director
The Team at Crystal IT are just the best! They really know their stuff and nothing was too much trouble. Their manager, Mark, is a great communicator. He clearly and carefully explained where we were with our system and offered us options on the best way to fix our issues. Best of all, not only did everything go to plan but the bill was exactly as quoted! I will definitely be using Mark and the Crystal IT team from now on.
Miami & Nerang Power Tools
Russell Pavey - General Manager
“We have been using Crystal IT for some 10 years in our construction business. During this time our needs have grown and changed. All of this change has been made possible and smooth by Crystal providing the best solutions and equipment, as well as the changeover. I have never during this time considered using another company, as service has always been nothing short of excellent, 100% recommendation comes from Hayman Homes.”
Maree Anderson - Managing Director
“Crystal IT have supported Exodas Pty Ltd from Building Servers to everyday minor phone support. They took time to understand our issues, gained a thorough understanding of our set-up, our plans for growth and our needs going forward. They have a friendly, professional and business focused approach and no job is to big or to small. They also spotted opportunities for us to take advantage of our existing IT systems and gain efficiencies with little or no additional investment. Exodas needed an IT company that could take phone calls and assist with problems almost immediately, Crystal IT have performed above and beyond our expectations. Without Crystal IT Exodas would not have the IT systems it currently has, nor the day to day IT expertise that we require to run a busy Transport Company.”
Exodas Pty Ltd
Abigail Channell - Chief Financial Officer
We have had a close association with Crystal IT for a number of years. Their prompt, efficient and excellent service has provided a strong backbone for our firm’s IT setup, installing our server, intranet, individual computers and ongoing maintenance. Their rapid response to distressed calls for emergency assistance due to crashes or invasion by Trojans has been immaculate. Head-honcho Mark is creative and comprehensive in his knowledge, investigation and execution. He explains technical mysteries in plain English such that a layperson can understand. He also has a fond of insight and opinion regarding great places to visit, great places to eat and great wines.
Sempre Vero Lawyers
Julie Falcke - Principal Solicitor
For the past eight years, I, Debra Gilles Director of Brims Tweed Frames and Trusses P/L have used Crystal IT Solutions for all Company sites to build and network its business as it has grown over the years. In the eight years I have found Mark and his team professional & trustworthy. In events of emergencies, Mark has always been very quick to respond even after hours to find & locate the problem. What makes this Company stand out from the rest is the professionalism and care with follow up phone calls & emails. The team at Crystal IT Solutions are a warm friendly team to deal with & I have no hesitation to highly recommend any business if they require Computer and Technical advice for their business.
Brims Tweed Frames and Trusses
Debra Gilles - Director
Being a business systems consultation company we need to make sure we offer our customers the latest in business infrastructure technology whilst also providing them with a robust framework to ensure the overall package is the most efficient whilst also being the most stable. Using the guidance, support and back up from Crystal IT we have found them to be a perfect supply partner for our business model. Mark and his team also have regular contact with our customers and the feedback we get is always excellent
Gordon Johnston - Managing Director
The team of Crystal IT Solutions have provided an excellent service for all my computer, back up and technology needs since 2004. I am an extremely happy customer. I trust their advice as they have my business needs as their focus – they provide easy to use systems, affordable prices with very, very easy to understand explanations.
Mary Saunders - Managing Director
Having worked in the IT industry for over twenty years I am please to write this recommendation for Crystal IT. The staff are very thorough, pay attention to detail and have an excellent working knowledge. Their prices are very competitive and their support services are second to none. Thanks Crystal IT.
Niecon Plaza Medical Centre / HAAN Medical
Raj Haikerwal – Business Development Manager
Crystal IT integrated Solutions have being our IT support provider for over 4 years and have offered professional, friendly and help staff each and every time required. We would not hesitate to recommend Mark and the Team to any other business, or organization looking for IT support.
Zara Trengrove - Operations and Management
Crystal IT have been our supplier of computer equipment and onsite support for over 6 years. During this time Mark and his team have always made themselves available to us whether it be onsite or remotely, in a timely manner. Crystal have proven over the years to be trustworthy, efficient and very reliable. In an office environment that relies heavily on our computer systems being in excellent condition, this is very important to us. The service provided to us by Crystal IT has been outstanding and we would highly recommend them to anyone requiring an IT specialist.
Cardno HRP - Shaping the Future
David Ransom - Principal
Many thanks to Mark Chaberman and his team at Crystal IT, we have used their services for the last few years and have found them to be quick to respond and extremely knowledgeable in their field.
We recently commissioned them to upgrade our system, Mark and his team carried out the installation in a speedie, professional and problem free manner. We look forward to many more years of their service.
Emily Scott – Administration Manager
I’ve had the pleasure of dealing with Mark Chaberman (owner of Crystal IT), for the better part of nine years, and recommend him and Crystal Integrated IT Solutions wholeheartedly. Mark’s endless depths of knowledge in all things IT, thoroughness, professionalism and unparalleled integrity and patience are all top-notch – he is the personification of that rare and much sought after combination – technical expertise and outstanding service philosophy – I vouch for him and his services unreservedly.
Nippon Tradings International / Japan Real Estate Property Investments
Ziv Nakajima-Magen - Manager (Asia/Pacific)
The Crystal IT team have looked after all our 13 dental surgeries for the past 14 years, and we have never had an IT issue in all that time.The staff are all very knowledgeable, trustworthy and have always been super responsive to any of our needs.We receive proactive recommendations in sourcing the right hardware and software, and I am comforted to know that our systems are securely protected with the very best antivirus and cloud backup solutions.They have been invaluable in ensuring the smooth operation of my business and I would highly recommend their services.
Coastal Dental Care
Franck Page - Director
We found Crystal IT through a word-of-mouth referral in 2010 and we haven’t looked back since. We needed an I.T. Service Consultant who could service our I.T needs for our Brisbane and Gold Coast offices, and Crystal IT had the ability to do so. The team at Crystal IT are diligent, efficient and very helpful. We would definitely recommend Crystal IT to all of our friends and business associates
Centa Shopping Centre Management
Jason Yuen - CA Group Financial Controller
Thank you!!!! This is just a short note to express our sincere thanks & gratitude for all of the support we have received over the last 10 years when we operated Harley Street Brasserie in Labrador-Gold Coast. Also a particular thanks for all of the help in re locating our office & all our IT solutions, from the Gold Coast to Mt Warning in Northern NSW. We have been totally amazed with the level of support we have received from you. And we would like to thank you for the following. Thanks for giving us advice & installing
A complete Network for our Computer system for the Restaurant, Cabins & House
Installation of our VOIP Phone system
Arranging a contact to repair our PABX System after the floods
Arranging the purchase of our Laptop computers & Peripherals
Arranging the purchase & Installation of New Printers
Installing Wireless networks for Guests in the cabins
We have always believed that you can solve All of our IT needs & your level of Service is exceptional, ie. – we are always able to call you if we have problems with our system!! You are always able to solve these issue. I would recommend your organisation to any prospective clients & would be happy to offer a reference if required. Mark & Sarah, Many Thanks & we are looking forward to working with you in the future!!
Mavis' Kitchen & Cabins @ Mt Warning
Peter Clark - Owner
I have dealt with Crystal IT and its managing director, Mr Mark Chaberman, for over ten years during which Crystal IT has
Supplied and installed a number of desktop computers:
Arranged for the transfer of data from superseded machines:
Supplied and installed a range of peripherals:
Most recently supplied and installed a sophisticated server for my business as a precursor to a major software upgrade.
At all times I have been delighted with the quality of service provided by Mark and his team. This includes the speed and comprehensiveness of their response to the initial order for any supply of equipment or service and rectification of problems that arose during this process. I have always found Mark and his team very professional, a critical point when dealing with processes involving IT issues that are usually beyond the comprehension of laymen. Overall I have always been very satisfied with the performance of Mark and his team and have no hesitation in recommending Crystal IT to any business seeking a solution to any IT issue or problem.
Lobbezoo Commercial & Property Lawyers
David A Lobbezoo - Director
Crystal IT have provided our business with IT support for since 2008.Mark and his team have always been extremely competent in the performance of their work; Every member of the Crystal team is professional, honest and reliable.
The advice they provided is thorough and easily understandable. Their call out response times are rapid and they conduct their work in a swift manner ensuring minimal interruption to business. They are always flexible and adaptable to our needs as a business.
I would have no hesitation in recommending Crystal IT to any Business and indeed have on many occasions have done just that. I feel secure that my businesses IT support is in safe hands with Crystal IT.
The Medical Sanctuary
William Powell - Managing Director
The efficient management of information and communications in a timely manner has been a requirement of business as long as there has been business!
What has changed in recent years is the volume of information to be processed and the expectation for instant communication – and still all to be done in a timely manner.
Crystal IT, through the Google Applications of Drive, Mail & Calendar has taken the speed and processing of our business information & communications to a new level, equal to and exceeding the expectations of the industry we operate in. Their expertise, determination and willingness to accommodate our individual requirements, are the qualities for which we have no hesitation in recommending to prospective clients.
With information and communication, it’s a classic “sink or swim” situation, don’t drown in the burden of modern expectation-learn to swim!!!
Taberco Engineering & Construction
Paul Taber - Director
Mark and his team provide exceptional service oriented business solutions in the IT industry, delivering innovative programs to suit your business requirements. Mark and his team at Crystal IT have consistently provided my business with all the support and up to date advice I have needed in the 8 years they have been my go to IT solutions people.
Quantum Health Solutions AU & NZ
Linda McClure - Director
I have used Crytal IT for over 15 years and again just recently. It made me think and feel gratitude for their consistent reliable delivery of quality service and advice. A rare commodity in my experience.
Congratulations Crystal IT Team...you are much appreciated
Helen Mackie - Director
Hi Mark, Sarah and the team at Crystal IT…your service is amazing and you are all such great people to work with. Your service is always professional and your patience is outstanding. You have educated us all when we have needed it and it is a never-ending task. You supply and support all of our IT equipment and we both have grown our businesses since we started working together as a team.
Coastal Dental Care
Cate Towns - Accounts
My husband and I have owned and operated a real estate agency since 1998 and Crystal IT has been our IT and hardware provider for nearly 17 years, educating us along the way. From the beginning, they were a quick study on the way our business works and the personalities involved. The principals and their techs are a pleasure to deal with; they are super efficient, dependable, innovative and PATIENT!!! We are completely confident in recommending Crystal IT Solutions. You will not be disappointed - and they won't rip you off!
Ocean Blue Realty - Principal
We have been using Crystal IT for more than four years. If you want an IT company who cares about your production schedule, who cares whether your staff can do the job you pay them to without interruption, and who turn up on time when they say they will, call Crystal IT. If you want someone who will muck you around, take too long and charge like a wounded bull call someone else. Plain and simple. They arrive. They fix. They leave. Its amazing and very cost effective. Technicians are friendly, knowledgeable, and happy to be there helping you. I do feel bad when Paul comes in in his business shirt and has to crawl around on our workshop floor (sorry Paul) but he never flinches, he just gets on with the job. Thank you Paul and Sarah for supporting us.
Crystal IT Solutions is a fantastic service and I would highly recommend it as all the staff are competent, friendly and efficient. They also do not charge excessively and are value for money.
Topsport - Managing Director
I have used Crystal IT now for more than 15 years in a variety of business models and always found their service to thorough at a competitive price. The management and staff are all well versed on the current trend or direction of several operating systems. You'll find piece of mind with Crystal IT.
Softwash Australia - Managing Director
I had to call upon Crystal IT recently and my IT issue took some time to resolve. During every phone call, remote link, phone calls, etc, both Mark and Sarah were so professional, helpful and helped me through the situation. I can't speak highly enough of this company.
Sareen Stone - Director
Thank you for continued excellent service over the years. We are a busy medium sized business and the team at Crystal have always responded quickly and have the technical skills to address most of our issues.
As always, the service received by Crystal IT is OUTSTANDING! Being the techtard that I am - they always assist and explain things super clearly and are always prompt, professional and super pleasant! Cannot recommend them highly enough!!!
Cruise Traveller - Accounts Manager
Best professional service on the Gold Coast, fast, friendly and always successful, our business could not do without the help of Crystal IT. Highly recommend by a HAPPY CUSTOMER.
Studio Oxmox - Owner
Crystal IT are efficient, affordable and have a speedy turnaround. I can highly recommend their value for money services.
Harcourts - Realtor
Crystal offer quick reponce and dont waste time, they know what they are doing, this really helps when solving computer problems as little time is wasted and you can get back to woork, i highly recoomend their service
Harmony Timber Floors - Owner