Our customers who are under a  Managed Service Agreement (or Support Plan), receive priority support over non-managed customers. With prioritised service, you can be confident that your IT issues will be addressed promptly and efficiently, minimising downtime, and ensuring that your business operations run smoothly. 

You'll feel secure knowing that our 24x7 monitoring systems are watching over your IT infrastructure, allowing us to identify issues before they escalate. Our systems monitor and address issues including failed backups, missed security updates, anti-virus out of date, low disk space, failing hardware & network intrusion, just to name a few.

By signing up for a  Managed Service Agreement, you can derive cost savings through predictable, fixed monthly pricing without the need to invest in recruiting and retaining your own in-house IT staff. This means that you can budget more effectively for IT services, and you won't have to worry about hiring and training your own IT staff.

We ensure that your company's IT infrastructure is always up-to-date, secure, and optimised for performance. This means that your systems will be regularly patched with the latest security updates and software fixes, reducing the risk of breaches, and ensuring that your systems run efficiently and effectively. 

under a Managed Service Agreement enjoy peace of mind knowing that their IT infrastructure is well-maintained and in expert hands. We employ a proactive approach for any foreseeable vulnerabilities or infrastructure improvement needs, months before investment is required. 

By having a caring and professional Managed Service Provider (MSP) on board, you can reduce downtime and increase productivity. This is because Crystal IT is always keeping your systems up and running, ensuring that any issues are resolved quickly. With this, your employees can focus on their work without being interrupted by IT problems.