%20(1).png){kind=small}
Start here:
Steps for downloading the Microsoft Authenticator App
IMPORTANT NOTE: Compatibility of the MS Authenticator App with your phone’s operating system (as at 1 July 2023)
iPhone Users
-
Need to be running iOS 14 or greater to access the MS Authenticator App
-
Check version by going to Settings > General > About and check the iOS version number
Android Users
-
Need to be running Android 8.0 or greater to access the MS Authenticator App
-
Check version by going to Settings > About Phone > Software Information.
Steps to Enrol for Multi Factor Authentication (MFA)
DO NOT PROCEED with the following steps unless you know, or have already been provided with your Office 365 email address and password. Once you have been provided these, you can initiate MFA using the MFA Self-Enrolment process below.
IMPORTANT NOTE: The following steps only apply to users who have exclusive access to their mailbox. For those mailboxes that have more than one user who requires access, you will need to contact our support team for assistance with getting MFA registered on multiple MFA devices as additional steps are required through the administrative back-end.
Step 1: Install Microsoft Authenticator App
To install the Microsoft Authenticator App, follow the installation instructions below.
(if you already have the app installed, you can skip this section and go directly to step 2).
DON'T GET SCAMMED
-
It is important to use the QR codes below to ensure you are downloading the correct App.
-
Please be aware that the App Store is rampant with fake Authenticator apps that may ask for payment details or attempt to steal your credentials and then hack your account.
-
To avoid being scammed, we recommend that users scan the QR code below to download the app directly from their respective app store:
Scan the relevant QR code for your device, and download the app:
Android
Apple
Step 2: Register MFA with Your Microsoft 365 Account
On your computer:
-
Open a browser and go to: https://mysignins.microsoft.com/security-info
-
Sign in using your Microsoft 365 email address and password.
-
Click “Add sign-in method.”
-
From the drop-down menu, select “Microsoft Authenticator.”
-
The following two screen will appear – click Next on both
6. Follow the on-screen prompts, which will guide you through the process the be performed on your phone, as shown below.
Step 3: On Your Phone
-
Open the MS Authenticator App
-
Click the “+” sign to Add a new “Work or School Account” and select “Scan QR Code” – this should open the App camera
3. Use the in-App camera to scan the QR Code shown on screen
4. Once the code has been captured, click Next on your computer screen to complete and test the MFA enrolment.
-
A 2-digit code will appear on your computer screen which needs to be entered into the Phone App, to verify successful enrolment
5. Once complete, you should see Microsoft Authenticator listed as one of your registered sign-in methods, under your account’s Security Info (on your computer).
6. You should also take this opportunity to review if there are any old or inactive MFA security methods listed and these can be deleted.
Step 4: Confirm Completion
Once all staff in the above list have completed enrolment, please let us know.
We will then re-run our MFA compliance report to confirm that every listed user is correctly enrolled.