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Steps for downloading the Microsoft Authenticator App

IMPORTANT NOTE:  Compatibility of the MS Authenticator App with your phone’s operating system (as at 1 July 2023)
 

iPhone Users

  • Need to be running iOS 14 or greater to access the MS Authenticator App

  • Check version by going to Settings > General > About and check the iOS version number

 

Android Users

  • Need to be running Android 8.0 or greater to access the MS Authenticator App

  • Check version by going to Settings > About Phone > Software Information.

App instructions

Steps to Enrol for Multi Factor Authentication (MFA)

DO NOT PROCEED with the following steps unless you know, or have already been provided with your Office 365 email address and password. Once you have been provided these, you can initiate MFA using the MFA Self-Enrolment process below.

IMPORTANT NOTE:  The following steps only apply to users who have exclusive access to their mailbox. For those mailboxes that have more than one user who requires access, you will need to contact our support team for assistance with getting MFA registered on multiple MFA devices as additional steps are required through the administrative back-end.

Step 1: Install Microsoft Authenticator App

To install the Microsoft Authenticator App, follow the installation instructions below.

(if you already have the app installed, you can skip this section and go directly to step 2).

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DON'T GET SCAMMED: It is important to use the QR codes below to ensure you are downloading the correct App. 
Please be aware that the App Store is rampant with fake versions that may request payment details or steal credentials.

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Scan the relevant QR code for your device, and download the app.

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Android

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Apple

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Step 2: Register MFA with Microsoft 365

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On your computer:

  1. Go to https://mysignins.microsoft.com/security-info

  2. Sign in with your Microsoft 365 email address and password.

  3. Click “Add sign-in method.”​

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4. Select Microsoft Authenticator from the drop-down menu.​

5. Click Next twice, until a QR code appears.

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Step 3: On Your Phone

  1. Open the Microsoft Authenticator App on your mobile device.

  2. Tap the + icon at the top of the screen to add a new account.

  3. Select 'Work or School Account' → Scan QR Code.

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4. Use the in-App camera to scan the QR Code shown on screen

5. Once the code has been captured, click Next on your computer screen to complete and test the MFA enrolment.

6. A 2-digit code will appear on your computer screen which needs to be entered into the Authenticator App, to verify successful enrolment

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Step 4: Review Security Methods

  1. Once complete, you should see Microsoft Authenticator listed as one of your registered sign-in methods, under your account’s Security Info (on your computer).

  2. You may take this opportunity to review if there are any old or inactive MFA security methods listed and these can be deleted.

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