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Steps for downloading the Microsoft Authenticator App

IMPORTANT NOTE:  Compatibility of the MS Authenticator App with your phone’s operating system (as at 1 July 2023)
 

iPhone Users

  • Need to be running iOS 14 or greater to access the MS Authenticator App

  • Check version by going to Settings > General > About and check the iOS version number

 

Android Users

  • Need to be running Android 8.0 or greater to access the MS Authenticator App

  • Check version by going to Settings > About Phone > Software Information.

If you do not already have this app installed, see installation instructions below. 


OPTION 1: Scan the relevant QR code below, OR

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Android

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Apple

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OPTION 2: Manual Download method

     a. For iPhone users, go to the App Store. For Android users, go to the Google Play store 

     b. Search for Microsoft Authenticator and click the Install button.

Steps to Enrol for Multi Factor Authentication (MFA)

DO NOT PROCEED with the following steps unless you know, or have already been provided with your Office 365 email address and password.

Once MFA has been enabled on your account, you’ll have 14 days to enrol your mobile device by following these steps. 

IMPORTANT NOTE:  The following steps only apply to users who have exclusive access to their mailbox. For those mailboxes that have more than one user who requires access, you will need to contact our support team for assistance with getting MFA registered on multiple MFA devices as additional steps are required through the administrative back-end.

Step 1

Open the following URL in a browser: outlook.office.com  and enter your Office 365 work email address followed by the password when prompted.

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Step 2

Remain on the Set up your account page while you set up the Microsoft Authenticator app on your mobile device. 

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Step 3

Open the Microsoft Authenticator app: 

  • Select to allow notifications (if prompted), 

  • Select “+” in the top right-hand corner of the app, to add a new account.  

  • Then select “Work or school account.”

Note: The first time you set up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step. If you don't allow the camera, you can still set up the authenticator app, but you'll need to add the code information manually.  

Step 4

Return to the Set up your account page on your computer, and then select Next. The 'Scan the QR code' page appears.

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Step 5

Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 3.

Step 6

The authenticator app should successfully add your work or school account without requiring any additional information from you.

Step 7

Select Next on the Scan the QR code page on your computer. A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account.

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Step 8

You will be presented with a number on your device, which you will need to type into the Authenticator App to complete the approval process. Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.

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Completed

That concludes the Microsoft MFA enrolment process.  

Click Here for instructions on setting up email on your mobile device >>

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